Privacy Policy
Last updated: 17-09-2025
Marox Tools Co. Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.maroxtools.com/ (“Website”), purchase our products (cutting tools, spare parts, accessories, etc.), or otherwise interact with us. By using the Website, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of personal information from you:
– **Personal Identification Information**: Name, company name, email address, phone number, billing/shipping address.
– **Order & Payment Data**: Details of purchases and transactions, but we do not store full payment card details.
– **Technical Data**: IP address, browser type, device type, operating system, and usage details.
– **Cookies & Tracking Data**: Information about your preferences and activity on our Website.
2. How We Use Your Information
We may use the collected information to:
– Process and fulfill your orders, payments, and deliveries.
– Provide customer support and respond to inquiries.
– Improve our Website, products, and services.
– Send you administrative information such as order confirmations, invoices, and updates.
– Send marketing or promotional communications (only with your consent where required by law).
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following situations:
– **Service Providers**: With trusted third-party vendors who perform services on our behalf (e.g., shipping carriers, payment processors).
– **Legal Requirements**: When required to do so by law, regulation, or legal process.
– **Business Transfers**: In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new owner.
4. Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to improve user experience and analyze website performance. You can manage cookie preferences through your browser settings, but disabling cookies may affect site functionality.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
– Accessing the information we hold about you.
– Requesting corrections or updates to your data.
– Requesting deletion of your personal information, subject to applicable laws.
– Withdrawing consent to receive marketing communications.
To exercise these rights, please contact us using the details below.
7. Data Security
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. International Transfers
If you are accessing the Website from outside Japan, please note that your data may be transferred to and processed in countries, including Japan, where privacy laws may not provide the same level of protection as in your home country.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those external sites. We encourage you to read the privacy policies of every website you visit.
10. Children’s Privacy
Our Website and products are not directed to children under the age of 16, and we do not knowingly collect personal information from minors. If you believe we may have collected data from a child, please contact us so we can delete it.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
MAROX TOOLS Co. Ltd.
保土ヶ谷区, 横浜市, 神奈川県 -240-0043, 日本
Yokohama-shi, Kanagawa-ken 240-0043, Japan
電話 / Tel.: +81 45-670-0141 Ext: 2206
電子メール / Email: global.support@maroxtools.com